Learning and Development Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Learning and Development Manager

Location: Lagos
Employment Type: Full Time

Job Summary

• The Learning and Development Manager will be responsible for creating and nurturing long-term relationships and developing and implementing learning strategies and programs while operating within the budget.

Job Responsibilities

• Formulate clients learning objectives; to evaluate training objectives, requirements and effectiveness of delivery and comprehension.
• Develop proposals that speak to the client’s needs, concerns, and objectives.
• Ensure that learning approaches are credible and lead to outcomes that have a positive impact on the business and lead to the retention and engagement of key clients.
• Where applicable, identify partners and/or vendors and manage to partner for the delivery of training.
• Suggest and implement new ideas and approaches for enhancing company value and reputation as well as building strong productive relationships with partners.
• Enhance customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for all clients to develop consistent revenue stream
• Develop and maintain strong synergistic relationships with colleagues and customers, including those internal to Human Resources (e.g.,HR Business Partners)
• Work closely with Subject Matter Experts to ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required
• Develop training curriculum and facilitate training programs
• Develop strong working relationships with key stakeholders in the learning and development space to establish learning solutions that meet their strategic capability needs.
• Conduct, analyze and report on client satisfaction surveys.
• Deputise for Director, Learning and Development
• Conduct strategic and accurate needs analysis.

Educational Qualifications and Experience

• 5-7 years’ experience in a learning and development role preferably in a consulting environment
• Relevant Bachelor’s Degree or equivalent
• Experience with course design tools used to create high-quality learning materials (Articulate, Storyline, etc.).
• Working knowledge of the ADDIE model
• Working experience with various learning technologies and tools and approaches
• Bachelor’s degree in Business Administration or Human Resources or equivalent combination of training sand experience.
• 1 to 3 years of relevant experience.
• PHR and/or SHRM-CP certification preferred.

Personal Attributes:

• Innovative thinking
• Passion for continuous learning
• Technology and Business savvy.
• Customer Satisfaction, Analytical Skill, Problem Solving Skill, Entrepreneurial, Communication Skill, Project Management.

Required Skills and Competence:

• Display a good understanding of the Learning and Development cycle, with specific skills in training strategies.
• Track record of driving customer success and aligning within complex customer environments
• Have sound research and analytical skills, coupled with excellent attention to detail.
• Project management experience will be an added advantage.
• Demonstrate excellent language and communication skills and have the ability to manage & influence stakeholders across various areas of the business
• Access to a wide pool of facilitators
• High level of accountability and ownership
• Ability to facilitate effectively on a diverse range of topics
• Ability for proffer solutions across the different Lines of Business
• Commitment to delivering value to the business, including an ROI
• Proactive, value-seeking in nature
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Strong creative and problem solving skills.
• Strong presentation skills and facilitation skills
• Leadership skills.
• Strong business acumen
• Self-confident and assertive.

Application Closing Date
Not Specified.