Westfield Consulting was founded in January 2012, by a team of Nigerians with over 45 years of cumulative work experience in management and consultancy. Westfield Consulting is a provider of Human Resource and Strategic Management Services.
Our focus on innovation and excellence in service delivery has made us a first choice to our growing clientele in various sectors. We have successfully achieved a positive work force attitude, while engineering a more motivated and committed workforce for our clients with notable results Our results provide a testament about the quality of our services. 70% of our business is repeat business.
We are recruiting to fill the position below:
Job Title: Receptionist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Qualifications
- Minimum of a First Degree (BSc / HND)
- At least 2 years work experience.
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
Key Competencies / Skills:
- A proactive approach to dealing with issues that may arise
- Highly organized, able to multitask and prioritize and work under pressure
- Numeracy skills
- Administrative skills
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests.
Application Closing Date
31st July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/448826/receptionist-at-westfield-consulting-limited.html