Customer Service Executive at Kwality Concepts

Kwality Concept, a pharmaceutical company, is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Executive

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• To provide effective administrative support to field force and Marketing department at all time.

Responsibilities

• Serves as demand managers for the supply chain operation.
• Liaise with distributors, hospitals, pharmacies for any supports that will facilitate cordial business relations.
• Confirm LPOs and liaise with Medical Sales Representative on product swap, quantity corrections etc.
• Follow up on debts and ensure timely recovery
• Compile global distributor inventories and advise on stock movement.
• Monitor company social platforms and improve traffic on sites by inviting and encouraging internal and external customers to visit company social sites.
• Monitor and manage the marketing calendar and send out prior reminders to regions and territories. Collate and submit marketing program reports from territories to the PM
• Timely collation of weekly and monthly reports from regions and sending of same to the sales and marketing department every month.
• Assist in resolving any marketing function that may be assigned to you from time to time.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for the marketing department.
• Attend to customers' complaints and get them resolved within 24 hours.
• Act as the liaison Officer between the field force and the other departments and get all their issues resolved within 24 hours.
• Ensures that customers stock is invoiced and dispatched as at when due and on time.
• Manages the company's call center with all the professional ambience
• Ensures that the reception is well kept and arranged to suit the ambience of a corporate organization.
• Any other duties as may be assigned from time to time.

Qualifications

• B.Sc in Business Administration or Social Sciences
• 3 years experience in customer service.
• Computer literate.

Application Closing Date
11th July, 2022.