Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.
We are recruiting to fill the position below:
Job Title: Customer Service Manager - Restaurant
Location: Abuja (FCT)
Job Overview and Duties
- Receive calls and maintain relationships with both existing & potential customers
- Engage in customer retention strategies
- Help in day to day decision making to come up policies as it relates to customer service
- Serve as middle person between the customers and business department
- Helps resolve customer issues and escalate when appropriate
- Listen and respond to customers’ needs and concerns
- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
- Doing everything else as assigned by your line manager or Supervisor.
Requirement
- Candidates should possess relevant qualifications.
Application Closing Date
15th July, 2022.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/449638/customer-service-manager-restaurant-at-uhr-consult.html