Customer Service Representative at FHON Consulting

FHON Consulting Limited - We pride ourselves with working with clients who are ambitious and want to set define goals and objectives. FHON Consulting believes that putting the right things in place such as people, processes, and systems with exceptional customers’ expectation in mind, will get one to the right place.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• Candidates should possess a Bachelor's Degree with a minimum of 1 year work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma.

Salary
N60,000 - N70,000 Monthly.

Application Closing Date
1st August, 2022.