Call Centre Sales Manager at PG Consulting Limited

PG Consulting Limited is a recruitment, training and business consulting firm. We provide our clients - businesses and corporate organizations - across different industries with superior human capital, high-quality trainings and cutting-edge consulting to help them drive organizational growth, multiply staff productivity, gain appropriate market positioning and maximise profit.

Over the course of almost 20 years of our existence, we have serviced various organizations, many of which are strong indigenous brands operating with global standards. We are most inclined to building strong brands and supporting business growth across industries. Our preference is to work with our clients as partners on an on-going basis towards making their organizations internally effective and more profitable. As we grow into the future, the sustaining core of our operations is working with you, all the way, from People to Profit.

We are recruiting to fill the position below:

Job Title: Call Centre Sales Manager

Location: Ikeja, Lagos
Employment Type: Full-time
Reports To: Head Sales
Direct Reports: None as of now (We will have a team under him/her in future)
Designation: Call Centre Sales Manager
BU / Department: BPS (Business Process Services)
New / Existing Position: Existing

Personal Responsibility / Performance Measures

• Responsible for generating prospects in Business Process Outsourcing for Voice and Non Voice Services like Document Scanning, Digitization, Document Processing i.e. Data capture, document audits, etc, Call Center Services, Finance and Accounting Services, etc)
• Candidate should have worked on large size deals in Voice and Non Voice BPO Services
• Responsible for achieving monthly sales targets on total number of cartons for records Storage and corresponding revenue targets.
• Comfortable handling sales force and daily reporting on accounts covered in Sales Force
• Daily/weekly/monthly reviews with the reporting officers in Nigeria as well as global team in India
• Developing relationship with CXOs and presenting Intelics Products and Services to customers’ post understanding their requirements through honest consultancy in bridging the gaps.
• Enhance and grow key accounts in the region through relationship building and maximize sale opportunities in software and IT Sales.
• Maintaining HOT/WARM/COLD Prospects in sales force daily.
• Experience of drafting proposal on IT Solutions and consulting assignments.
• Coordinating with internal cross functional team in designing & presenting solution to customers.
• Responsible for achieving monthly Annual Operating Plan.
• Responsible for coordinating with reporting manager, legal and commercial team for complete agreement closure with customer.
• Responsible for imparting product and market updates (competition) to cross-functional teams.
• Responsible for tracking customer escalation and its resolution with Operations team.

Functions / Day to Day Activities

• Maintenance of accounts across SPANCO Sales Process in Sales Force.
• Understanding customer requirement, costing and effective proposal sharing with customer.
• Meeting customers and understanding how are records stored currently and positioning Intelics Records Storage services delivering value adds to right authority at customer
• Daily followup with customers for sales closure
• Account management, handling client queries, escalations, etc
• Reporting on sales achievement, projections, daily weekly, monthly sales target vs achievement, etc
• Complying to all norms of Intelics Solutions.

Qualifications - (Minimum)

• MBA (Marketing)
• Any Graduate.

Qualifications - (Additional - Preferred):

• Have respective domain expertise in Records Archival, Library Management, etc
• Any project management certifications
• Should have been into sales profession all throughout his/her career
• Should have demonstrated exceptional sales track record in Records Management and Storage Services.

Knowledge and Experience required: (Years and Kind of exposure):

• Age > 30 years
• Should have 4-5 yrs continuous working experience in software and IT Product Sales in Nigeria (without any break).
• Should have worked on large scale records archival services
• Exposure to corporate sales only.
• Should have good contacts in Corporates in Nigeria.
• Should have exposure of business planning.

Personality Attributes / Traits:

• Aggressive
• Excellent Communication & Presentation Skills
• Perseverance
• Willing to take up responsibilities
• Quality Consciousness
• Sales Man Ship.

Essential Skills:

• Planning & Organizing
• Negotiation Skills
• Aggressive and ability to handle stress
• Process Orientation
• Decision Making
• Conceptual thinking.
• Accountability
• Willing to travel across Nigeria.

Proven Track record:

• Identification of new accounts
• Independently handling/self-sourcing to closure of accounts
• Good networking in the corporates at CXO level
• Should have proven track record in sales in the organizations worked so far.

Salary (CTC Range)
N4,000,000 Annually (can be negotiated for deserving candidate).

Application Closing Date
20th July, 2022.