Customer Service Representative at a World Class Luxury Spa - Pivotage Consulting Limited

Pivotage Consulting - Our client, a world class Luxury Spa exclusive to delivering advanced effective skincare and body treatment and meeting the high demand for skin care treatment while ensuring to deliver exceptionally to client and partner, is recruiting to fill the position below:

Job Title: Customer Service Representative

Job ID.: SPA/0707/CSR
Location: Lagos
Employment Type: Full-time
Work Mode: Onsite

Job Summary

• The Customer Service Representative will be responsible for ensuring existing customers get a great first impression of the spa.
• He /She will also be responsible for responding to queries appropriately, hitch-free booking, and payment service. He/ She will also be responsible for managing a team of beauty therapists and ensuring they deliver quality service to every customer

 Job Responsibilities

• Responsible for checking, answering, and returning phone calls
• Responsible for welcoming messages, and appointment reminders.
• Responsible for setting up and maintaining reminders for birthdays, anniversaries, and other special occasions
• Responsible for acting as a liaison between clients and management, developing strong client relationships, and ensuring exceptional client experience over the phone and in person.
• Responsible for responding to all membership inquiries including selling various membership packages, and renewals and processing payments when necessary.

Job Requirements

• Minimum of a Bachelor’s Degree and must be versatile in a selected field of specialization.
• 2- 4 year’s experience as a customer service representative.
• Proficiency in the use of Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent written and verbal communication skills.
• Great attention to detail with a result-driven approach.
• Ability to multi-task and work with little supervision

Application Closing Date
9th August, 2022.