Fadac Resources and Services Limited - Our client, one of the leading brands in telecommunications industry, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Diploma in Mass Communication or any related course.
- Minimum of 2 years experience as a Customer Service
- Ability to stay calm when customers are stressed or upset.
- Good with Microsoft Excel
- Experience working with customer support.
Application Closing Date
30th August, 2022.
https://www.hotnigerianjobs.com/hotjobs/452738/customer-service-representative-at-a-telecommunica.html