Application Support Analyst at Growth in Value Alliance (GVA) Partners Limited

Growth in Value Alliance (GVA) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

We are recruiting to fill the position below:

Job Title: Application Support Analyst

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Overview

• Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank’s financial (or non-financial) applications.

Responsibilities

• Support the Bank’s applications.
• Coordinate system changes and deployment in line with the release note approved by the Unit Head.
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7:45am and real time online (for online applications)
• Coordinate system changes
• Systems performance monitoring
• Provide 2nd Level user support for Flex cube (or other third-party application) escalated problems.
• Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test
• Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications

Qualifications

• Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science
• Minimum of 2 years cognate IT experience
• Certification(s) in IT Service Management or MCP or OCP is an added advantage

Skills and Competencies:

• Ability to learn and dedication to service delivery
• Proficient in office automation tools (e.g. Microsoft Office, etc.)
• Proficient in SQL
• Oral & Written communication
• Team building / conflict management
• Initiative
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills
• General managerial/ administration.

Application Closing Date
26th July, 2022.