Interra Networks Limited (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.
Interra Networks Limited is recruiting to fill the position below:
Job Title: Quality Assurance Officer
Locations: Enugu and Imo
Major Duties and Responsibilities
- Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoring.
- Provide coaching, training and development to contact center agents
- Educate agents, supervisors and managers on Quality Assurance process
- Track and identify reoccurring problems and service opportunities
- Analyze quality and performance trends to provide recommendations for improvement
- Responsible for scheduling, facilitation and documentation of regular continuous improvement meetings
- Submit monthly reports, general information, and recommendations to the general manager
- Assist the general manager and executive management team in the formulation of policies and provide all facts needed for decision making
- Manage, organize, and update relevant data using database applications
- Communicate and provide accounts data as and when required
- Arrange and participate in meetings, conferences, and project team activities
- Perform any other duties when required.
Qualification and Experience
- Minimum of Bachelors degree in related field.
- 3-5 years experience in related field.
Person Specification:
- Analytical
- Research Savvy
- Team Player
- Proactive
- Self-Starter
- Highly self-motivated
- Strong Communication (written and verbal) skills.
- Should possess the skill to work both in team and also perform independently.
- Persuasive, patient manner
- Coaching and leadership skills
- Disciplined.
Application Closing Date
Not Stated.
How to Apply
Interested and qualified candidates should:
Click here to apply online