Head, Experience Centre at a Multinational Telecommunications Company

We are a leading Multinational Company with interest in Telecommunications. We are in the process of launching our Customer Experience Center in Lagos, Nigeria. The Center brings the latest and greatest of ICT innovations that powers the digital world to our customers. The center is designed to showcase technologies and experience that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibility of what the future brings in the world of information and communication.

We are recruiting highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Head, Experience Centre

Ref: HEC
Location: Lagos

Key Responsibilities

• Responsible for generating unique business plans, designs and strategies for meeting marketing objectives
• Responsible for all the operational and strategic escalations affecting the delivery of objectives
• Manage the overall Business of the Experience Center
• Inspire customer advocacy and increase revenue across the organization
• Reinforce brand presence by actively driving the innovative perception of the brand
• Responsible for driving the digital best practice and automation of operations across the organization
• Active development of approaches regarding products and services in accordance with best global practice
• Maintain excellent relationships with partners vendors and customers
• Responsible for dashboard reporting to th management
• Increase customer’s satisfaction, loyalty an9l advocacy to nurture excellent customer relationships
• Responsible for teams knowledge development as required to keep abreast of new Technologies.

Qualifications, Experience and Skills

• Relevant University Degree required
• A Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualifications will be an added advantage.
• Minimum of 16 years’ experience in Senior Commercial and Technology role in Telecommunications or FMCG  of a Blue Chip Company
• Skilled at negotiating and influencing decision makers
• Prior track record of coordinating various units within a business to deliver excellent first class service
• Good knowledge of business and product development
• Excellent analytical and presentation skills.

Competence & Attributes:

• Consistent, professional appearance and mannerism
• Friendliness, active listening and should be able to manage internal and external customers
• Should be a solution provider with a problem solving attitude.

Remuneration
The position offers very attractive and competitive remuneration packages as well as challenging prospects for the successful candidates.

Application Closing Date
9th August, 2022.