Head, Service Delivery at a Multinational Telecommunications Company

We are a leading Multinational Company with interest in Telecommunications. We are in the process of launching our Customer Experience Center in Lagos, Nigeria. The Center brings the latest and greatest of ICT innovations that powers the digital world to our customers. The center is designed to showcase technologies and experience that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibility of what the future brings in the world of information and communication.

We are recruiting highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Head, Service Delivery

Ref: HSD
Location: Lagos

Key Responsibilities

• Manage service delivery team for the Experience Center and innovations roadmap
• Responsible for smooth end to end service delivery
• Handle all escalation related to service delivery internally and externally
• Manage partners and vendors to deliver on customer requirements
• Responsible for excellent service delivery -
• Design and manage customer interaction to meet or exceed customer expectation.

Qualifications, Experience and Skills

• Relevant University Degree required
• A Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualifications will be an added advantage.
• Minimum of 15 years’ experience in service delivery and customer service in an Experience Center or a Customer facing setup.

Remuneration
The position offers very attractive and competitive remuneration packages as well as challenging prospects for the successful candidates.

Application Closing Date
9th August, 2022.