Service Delivery Manager at a Multinational Telecommunications Company

We are a leading Multinational Company with interest in Telecommunications. We are in the process of launching our Customer Experience Center in Lagos, Nigeria. The Center brings the latest and greatest of ICT innovations that powers the digital world to our customers. The center is designed to showcase technologies and experience that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibility of what the future brings in the world of information and communication.

We are recruiting highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Service Delivery Manager

Ref: SDM
Location: Lagos

Key Responsibilities

• Deliver end to end Customer service delivery
• Manage vendors and partners to deliver on customer requirements
• Deliver good customer experience
• Design and manage customer interaction to meet or exceed customer expectation
• Support with basic knowledge to fix all customer facing technical issues at the Experience Center.

Qualifications, Experience and Skills

• Relevant University Degree required
• A Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualifications will be an added advantage.
• Minimum of 10 years’ experience in service delivery and customer service in an Experience Center or a Customer facing setup
• Good experience of partner management (Internal & External), technological upgrade and upsell management in tandem with the Service Manager
• Excellent Written and communication skills.

Remuneration
The position offers very attractive and competitive remuneration packages as well as challenging prospects for the successful candidates.

Application Closing Date
9th August, 2022.