Service Manager at a Multinational Telecommunications Company

We are a leading Multinational Company with interest in Telecommunications. We are in the process of launching our Customer Experience Center in Lagos, Nigeria. The Center brings the latest and greatest of ICT innovations that powers the digital world to our customers. The center is designed to showcase technologies and experience that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibility of what the future brings in the world of information and communication.

We are recruiting highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Service Manager

Ref: S&MM
Location: Lagos

Key Responsibilities

• Dashboard reporting to the business and stakeholders
• Focus on reducing customer churn
• Support the Head of Service Management to ensure first class customer service.

Qualifications, Experience and Skills

• Relevant University Degree required
• A Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualifications will be an added advantage.
• Minimum of 10 years’ experience in service management and customer service
• Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Remuneration
The position offers very attractive and competitive remuneration packages as well as challenging prospects for the successful candidates.

Application Closing Date
9th August, 2022.