Customer Service Representative at a Logistics / Cargo Company - Virtual PALyn

Virtual Palyn - Our client, a Logistics / Cargo company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Receive goods check it in and package it
• Respond to the customer this is bringing it
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, general Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support

Salary
N45,000 - N50,000 monthly.

Application Closing Date
3rd August, 2022.