Client Relationship / Patients Care System Officer at Sigma Consulting Group

Sigma Consulting is one of the fast-growing Nigeria’s management & healthcare consulting firms. We work with top executives to help them make better decisions, convert those decisions to actions and deliver the sustainable success they desire. For more than 5 years, we’ve been passionate about achieving better results for our clients, results that go beyond financials and are uniquely tailored, pragmatic, holistic, sustainable and clients oriented. Sigma has more than 41 consultants in major industries and provided services in 3 countries.

We are recruiting to fill the position below:

Job Title: Client Relationship / Patients Care System Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties

• Manage all administrative duties (including treatment approvals and payments) related to patients referred from corporations and HMOs
• Develop and implement protocols and operating procedures on a client management system (manage clients and leverage on excellent customer service experience)
• Participate in business development activities and meetings, working in conjunction with the Clinical Department, Marketing Team and Managers to develop programs.
• Ensure that all paperwork including initiation documents for corporates/HMO and ongoing maintenance of documentation and approvals.
• Work closely with the client to report concerns, contract requirements, and troubleshooting Represent the client internally and coordinate with other functions
• Form informal networks with companies’ senior management, updating them on a regular basis on developments.
• Providing weekly progress notes of Client Relationship Activity to Manager.
• Carry out surveys and monthly assessments with clients to ensure excellent customer service.
• CRO will report directly to the Client Relationship Manager
• Other duties not specified above that may be required by the manager or the clinic board would be discussed appropriately and agreed on.
• Liaising with clinical and non-clinical staff to ensure a flawless level of service at all levels of service points ensuring a seamless customer experience
• from the front desk to vitals to see the doctors or lab (make sure they don’t have to wait for long hours.
• Maintaining orderliness from the point of checking in of patients with the aim of reducing wait time.
• Feedback surveys are to be given out to patients then you collate and submit them to the marketing team at the end of every week.
• Manage patients on admission and discharge process
• Generate reports regarding the debt and credit of corporate and HMO clients for management.

Requirements

• Interested candidates should possess a Bachelor's Degree with 3 - 4 years of work experience.

Salary

• N220,000 monthly.

Application Closing Date
5th August, 2022.