OTP Internet Technology (9credit) is a Fintech company that provides quick loans to customers vis an online process. The company's major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.
We are recruiting to fill the position below:
Job Title: Customer Service Supervisor
Location: Oregun, Ikeja - Lagos
Employment Type: Full-time
- We are seeking to hire Customer Service Supervisor to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running,manage the team in an efficient manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through -encouragement and empowerment
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
Requirements and Skills
- BS Degree in Business Administration or related field with at least 4 years work experience.
- Proven working experience as a Customer Service Lead
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
N130,000 - N150,000 Monthly Gross
Application Closing Date
31st August, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.