Call Centre Agent at Estrada International Staffing Solutions

Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Responsibilities

• Proactive sale of the bank’s products and services via the Telephone.
• Meet and exceed sales quotas
• Attend to customer enquiries about the bank’s products and service offerings.
• Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities.
• Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.
• Follow up on sales lead to ensure fulfillment and customer satisfaction.
• Continuous customer service surveys to understand the customer’s perception of the bank’s services and identify areas for improvement.

Qualifications

• HND / BSc
• 3 - 5 years work experience.

Application Closing Date
5th August, 2022.