Customer Service Representative at Kuddy Cosmetics International

Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of over 50,000 skincare and makeup products on shelves in 15 locations in Nigeria. All products are carefully selected to meet the various needs and requirements of all our consumers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Tradefair, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customer.

Requirements

• Candidates should possess an HND qualification.
• 2 - 3 years work experience.

Remuneration
N45,000 - N50,000 Monthly.

Application Closing Date
18th August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.