Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos, Nigeria
Category: Crisis and Security Consulting
Job Description
- To support and drive the CSC operations business with a focus area on excellence in operations and project management.
- The individual will ensure the delivery of commercial, administrative and world class operational support and competence.
- This is a regional role with a focus on Nigeria and wider West Africa.
Responsibilities
- To assist with the management of West African based client engagement of business development
- To assist in the day-to-day management of Protective Services and journey management requirements across West Africa
- Support other Operations Managers with the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
- Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
- Identify and advise on opportunities to improve operations management processes and implementation
- Promote the link between the Control Risks service lines to ensure effective lines of communication
- Ensure that consultants are effectively supported by Control Risks operations when they are deployed in the field
- To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
- To assist with the commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
- To assist with the identification, vetting and management of third-party providers across the region
- Developing client successful client relationships
- Work with the Business Operations team to ensure administration is of the highest standard
- To assist in the creation and management of sales leads.
Requirements
Qualifications and Specialist Skills:
- Bachelor's Degree
- Project / commercial management skills
- Education to degree level / or relevant commercial experience
- Developed IT skills (Microsoft Office)
- Security / Risk consulting qualification preferred
Essential:
- At least 5 years commercial experience in a risk consultancy business with a sound understanding of journey management, fleet management and protective services operations.
- Keen interest in regional affairs
- Developed commercial skills
- Experience in successfully managing client / consultant relationships
- Highly developed communication skills – written and verbal
Competencies Solutions Focused:
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
- Reviews and looks for efficiencies in ways of working
- Constantly seeks innovative ways to improve the services we offer to our clients
- Is prepared to make decisions and effectively implement those decisions
- Translates decisions into effective actions and implements these
- Acts decisively and makes difficult decisions even if unpopular
- Implements plans to ensure objectives are achieved or exceeded; focuses on delivery.
Client Centric:
- Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
- Anticipates client needs and addresses these
- Provides the best possible service to clients, ensuring the client is at the heart of everything we do
- Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.
One Firm:
- Builds strong relationships, through common goals, individual contribution and support in times of need
- Considers the regional and global implications of what we do in our own areas of responsibility or team/ department
Commercial Acumen:
- Understands how and where own activities and projects contribute to the financial success of organisation
- Understands and acts upon the financial factors that influence the business
Personal Efectiveness:
- Operates effectively and with resilience in changing or ambiguous situations
- Contributes to changing environments, and actively assists those around them to adapt
- Communicates clearly and concisely using language appropriate to audience
- Displays sensitivity to develop constructive relationships with others.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/457510/operations-manager-at-control-risks-nigeria.html