Head of Operation at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Head of Operation

Location: Lagos, Nigeria
Job Type: Full Time

Job Summary

• Head of operation in Nigeria mainly managing operation teams for Nigeria processing platform.
• Oversee different domains including CSE, chargeback, Settlement, Fraud, and any other operational units.
• Supporting business by working closely with Business units to achieve company objectives and targets in Nigeria.

Job Accountabilities

• Manage the operation team in Nigeria with their daily tasks and supporting business projects.
• Make sure all OPS units are following the agreed process.
• Act as point of escalation for OPS for our clients and for business teams.
• Manage the team’s capacity, team priorities according to business needs. Coordinate with all other departments to achieve / accomplish OPS objectives.
• Maintain knowledge on all OPS related activities / functions and automate the time-consuming tasks.
• Monitor all critical issues / escalations, track them and make sure they are reported in timely manner.
• Perform other related duties based on business needs. .

Experience / Skills Required

• Bachelor's Degree from recognized university.
• Minimum 10 years’ experience in banking / fintech with 5 years at least managing large scale teams.
• Excellent analytics and problem-solving skills.
• Deep knowledge about reconciliation / chargeback process.
• Good communication / presentation skills.

Job Requirements:

• Presentation Skill, Scala, Problem-solving Skill, Banking, Excel.

Application Closing Date
Not Specified.