Project Manager, Support Operations (Relocate to Malta / Consulting/Big 4) at Black Pen Recruitment

Black Pen Recruitment - Our client operates as a global network of independent member firms offering audit, tax and advisory services to help mitigate risks and grasp opportunities. With firms in over 146 countries and territories, they are committed to quality and service excellence in all that they do both professionally and personally. 

They are recruiting to fill the position below:

Job Title: Project Manager, Support Operations (Relocate to Malta / Consulting/Big 4)

Location: Lagos 
Job Type: On Site | Full-time
Industry: Consulting

Responsibilities

• Problem and Incident management
• Reviews and analyses day-to-day operations to ensure SLA commitments are met
• Produces regular management reports for clients and attends review meetings (if applicable)
• Provides analysis, feedback and actions based on trends, root cause analysis and other reports
• Build services relationships with clients
• Manage service improvement plans, inclusive of formalised creation and ownership with customer
• To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support
• To ensure effective management and process controls are in place, and escalation is effective where necessary
• To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts

Requirements

• Minimum of 5 years’ experience working within Project Management ideally focused in the IT Managed Services environment
• A strong client focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities
• A Project Management certification is an asset
• An ITIL certification will be considered an asset
• Organised and delivery focused, strong planning skills, time efficient and process driven
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels

Application Closing Date
Not Specified.