Merchant Operations Support Officer at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Merchant Operations Support Officer

Location: Lagos

Summary

• We’re looking for a mid-level Merchant Operations Support Officer who is passionate about our mission of driving financial inclusion in Africa.
• You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within the workplace and with clients, and maintain a good knowledge of job deliverables.

Job Description

• Assist with integration for new merchants, by working with them directly or via Affiliate Platforms / Networks.
• Assist with setting up new merchant stores, integrate the product data and affiliate tracking on our internal systems.
• Build trust and relationships with merchant partners by handling inquiries and requests for support in a timely and effective manner.
• Complete menu updates and changes in a timely manner.
• Drive service quality and enhance Merchant Experience.
• Manage and handle service discrepancies effectively.

Requirement

• Interested candidates should possess relevant qualifications.

The Environment:

• Our company environment is fun, energetic and personable. We recognize how integral each team member is to our growth and success, so we place great importance on finding the right match.
• Working with our supportive and inspiring team is truly a unique opportunity that provides motivated individual the potential for personal and financial growth.

Application Closing Date
Not Specified.