Packet Core Support Engineer at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Packet Core Support Engineer

Job Code: 670229
Location:  Lagos, Nigeria

Our Exciting Opportunity

• We are now looking for a Packet core Engineer that will provide technical service and support to our customers.
• In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are expected to travel internationally and work in different cultural environments.
• The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
• You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently. .

You Will

• Customer support request (CSR) investigation follow up and coordination.
• Analyze problems and identify suitable solution to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• Developing and maintaining relationships with Customer.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

Requirements
To be successful in this role you must have:

• Minimum of a Bachelor’s Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
• Good knowledge of SAPC (Policy server) , IPWorks (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people.

You should also have:

• Excellent social and interpersonal skills
• Responsive and result oriented
• You will be perseverant, as well as open minded, with a passion to win.

Why join Ericsson?

• At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible.
• To build never seen before solutions to some of the world’s toughest problems.
• You´ll be challenged, but you won’t be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Application Closing Date
Not Specified.