Customer Service Representative at Pruvia Integrated Limited

Pruvia Integrated Limited is a human resources and management firm with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization, we are driven by the dictum of ‘Impossibility is Nothing’. Our clients represent the entire spectrum of the Commerce, Hospitality, Information technology, Media, Finance & Insurance Sector, Automobile, Oil & Gas Sector, Real Estate, Manufacturing, FMCG and Small and Medium Enterprises and Communications industries.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities / Description

• Manage large amounts of incoming phone calls, messages and mails
• Manage company's social media pages by interacting with customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Candidates should possess SSCE / OND qualification.
• 1-2 years of experience in Customer Service
• Proven customer support experience or experience as a Customer Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication.

Application Closing Date
9th September, 2022.