Customer Service / Call Center Agents at Suave Careers

Suave Careers - Our client is currently recruiting to fill the position below:

Job Title: Customer Service / Call Center Agent

Location: Yaba, Lagos
Employment Type: Contract

Responsibilities

• Answer inbound calls in a timely andfriendly manner
• Recording details of comments, inquiries, complaints, and actions taken.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Identify any issues that customers might be struggling with
• Boost customer loyalty by offering a proper experience over the phone
• Other duties as assigned.

Requirements / Qualifications

• SSCE / OND / HND / B.Sc in any discipline
• 0 – 1 year call center experience.
• Previous experience in an added advantage
• Good phone and verbal communication skills along with active listening skill
• Ability to multi-task, set priorities and manage time effectively.
• Excellent verbal & phone communication skills, with active listenin
• Must reside within Yaba, Ojuelegba, Bariga, Sabo, Iwaya, Jibowu and its environs.
• Must be ready and willing to resume immediately.

Application Closing Date
6th September, 2022.