Customer Service Officer at Iwosan Lagoon Hospitals

Lagoon Hospitals have pioneered advanced medical care in Nigeria. From being the first private hospital in the country to successfully perform open-heart surgery to becoming the first hospital in sub-Saharan Africa to earn accreditation from the Joint Commission International (JCI). We are continually improving to ensure you receive the best treatment possible. 

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.

Summary of Responsibilities

• Manage patient admission and discharge processes.
• Schedule/Book patients to visit consultants.
• Provide exceptional service to all points of customer contact.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Clinic management
• Achieve heightened levels of patient satisfaction/experience
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Management of customers’ grievances
• Error free registration of all categories of patients
• Appropriate and timely patient admission and discharge
• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• At least 1 year work experience.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Negotiation
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.

Application Closing Date
Not Specified.