Billing Support Engineer at a Telecommunication Company - Lorache Consulting Limited

Posted on Fri 09th Sep, 2022 - www.hotnigerianjobs.com --- (0 comments)

Lorache Consulting Limited - Our client, a Telecommunication company, is recruiting suitable candidates to fill the position below:

Job Title: Billing Support Engineer

Location: Lagos
Employment Type: Permanent Job, Full Time
Functional Area: IT Software - Application Programming, Operations & Maintenance
Role Category: Operations, Automation, Telecom Billing Domain

Responsibilities

  • Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications).
  • Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing.
  • Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
  • Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
  • Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
  • Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
  • Analysis of Events / Renewals/ Service/System in error, provide work around solutions.
  • Overall knowledge of the E2Eapplication, systems & solution for their application suite.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
  • Accountable for meeting & improving SLA & KPIs for their application suite.
  • Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
  • Support on work allocation (shifts, rotas).
  • Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Requirements

  • Graduate / Post Graduate.
  • 4 - 6 Years of experience in Telecom Billing and Strong in handling backend systems.
  • Key Skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.

Application Closing Date
27th September, 2022.

Sorry, this listing is no longer open.