End User Support Analyst at Nile University of Nigeria

Nile University of Nigeria is a fast-growing private higher education institution located in Abuja. The University was founded in 2009 and is a member institution of Honoris United Universities, the first and largest Pan African network of Higher Institutions. Nile University has over 6,000 undergraduate and postgraduate students, 38 undergraduate programs across six faculties, as well as 51 postgraduate programs across six faculties.

We are recruiting to fill the position below:

Job Title: End User Support Analyst

Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Details

• We are currently looking to engage highly competent and result-oriented End User Support Analyst with strong personal & professional integrity to join our dynamic Team.

Responsibilities

• Provide technical support to end users ensuring they have a seamless experience with digital services.
• Build and maintain a trust relationship with staff, understand and anticipate issues, hold their hands along their learning and adoption journey, monitor user’s satisfaction levels, and address issues and concerns.
• Remain current with trends, new developments and issues in the digital industry including innovation, current technologies, cyber risks, software, and hardware innovation that could improve the user experience and productivity.
• Monitor digital services to ensure they are consistent, reliable, and securely delivered through active monitoring of error logs and user-reported issues.
• Work closely with the Line Manager to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability, visibility, and overall improvements to the user experience.
• Monitor and report performance issues related to services provided by third parties.
• Monitor digital services to ensure their consistent, reliable and secure delivery through active monitoring of error logs and user-reported issues.

Qualifications & Experience

• A Bachelor's Degree preferably in Computer Science, Software Engineering or IT related fields or in another field
• Minimum of 3 years’ experience supporting end users on Dynamics 365 Business Central and productivity apps (Microsoft O365).
• General understanding of digital trends and technologies, including business applications, and development methodology
• Strong communication skills, team working skills and user centric focus
• Possesses the ability to work in a fast-paced environment, along with the ability to embrace and learn new technology
• Experience/Knowledge with technologies such as SharePoint, Azure, Dynamics 365 Business Central, Microsoft Power Platform App
• Ability to understand issues from the first principles approach and take an independent view in providing advice.

Application Closing Date
20th September, 2022.