Operation Manager at Teal Harmony Limited

Teal harmony is an interior design and renovation firm with a principal focus of providing cutting edge design solutions for private, business and commercial projects. We have grown over the years, providing services in Interior design, Interior Architecture, Consultation, Project Management, Furniture Production and Retail experience earning our place as an innovative, forward thinking interior design firm in Nigeria, our vision was built for noble intention, to be a yellow-page for interior design needs.

We are recruiting to fill the position below:

Job Title: Operation Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties / Responsibilities

• Track all leads and support the sales process till conversion.
• Ensure compliance with company policy for all departments.
• Listen to customer requirements and interact effectively to increase patronage/Client satisfaction.
• Feed future corporate policy trends back to management.
• Work with Marketing department on Lead conversion and client retention.
• Develop and maintain a strong positive customer relationship, help drive brand advocacy and provide customer support for company products and services.
• Perform regular project audits to identify and correct design discrepancies and ensure excellence in service delivery.
• Respond promptly to customer inquiries, address and resolve customers' complaints in a professional manner.
• Allocate incoming tasks to the necessary departments and track progress till completion.
• Ensure an ongoing learning culture leading to an in-depth knowledge of company processes and services so as to professionally and confidently provide advice or recommendations and respond to all clients' inquiries when needed
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate with customers through various channels. (Emails, WhatsApp, Calls, Text etc.).
• Expedite the resolution of customer problems and complaints to maximize satisfaction.

Education and Experience

• Bachelor’s Degree.
• 2 - 3 years of relevant experience.
• Previous experience in Project Management and Business management will be an added advantage.

Required Skills / Abilities:

• Sales skills and the ability to influence people ·
• Strong communication skills.
• Attention to details.
• Emotional Intelligence.
• Management skills with the ability to build relationships with people in the industry.
• Passionate and willingness about company products and services. ·
• Commercial acumen and ability to identify revenue opportunities.
• Proficient in Microsoft Office Suite and related software.
• The ambition to develop a great career in Operations and to have the opportunity to take ownership of their own territory and make it a success.

Salary
N100,000 - N150,000 monthly

Application Closing Date
20th September, 2022.