Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Team Leader Customer Service to help us fulfil our business objectives and build customer loyalty.
We are recruiting to fill the position below:
Job Title: Relationship Manager - Lagos & North West - SIPML
Job ID: 12769
Location: Lagos & North West
, Nigeria.
Purpose of Job
- Build and maintain strategic relationships with the top tier employers.
- Become their "trusted adviser" on Pension, Retirement & Financial matters.
- Increase mind-share in employers' locations.
- Continuously encourage and foster new ideas and innovations.
- A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
- Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
- Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.
KRA - Key Result Areas:
Build and maintain strategic relationships with the top tier employers:
- Develop deep rooted relationships with liaison officers, managers & union executives.
- Create/seize opportunities to network relevant contacts with SIPML Exco/Superiors with the aim of celebrating them & fostering emotional commitment to SIPML.
- Provide relevant contacts with updates on developments in pension & financial sectors.
Increase mind-share in employers' locations:
- Hold periodic interactive sessions.
- Regular interactions through physical visits & telecommunication channels.
- Host Pension On Wheels/Rotating Service Desks.
- Invite relevant contacts to Investment Research Educational Series.
- Nominate relevant contacts for SIPML sponsored events.
Continuously encourage and foster new ideas and innovations:
- Provide quality feedback on current services & possible challenges
- Proffer concrete suggestions on how SIPML can improve from personal creativity/observation.
A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them:
- Profile & categorize accounts as significant/top/volatile/etc. for appropriate relationship approach.
- Seek to know what their business priorities are: expansions/automation.
- Be aware of global/government policies & what the ripple effects could be.
Aggressively grow our market share in value (AUM) & numbers (RSA PINs):
- Increase in number of Voluntary Contributing Pins
- Increase in NSITF refund to SIPML clients on the accelerated mode.
- Consistent monthly remittance of pension obligations by employers.
- Prompt provision of correct contribution schedules to enable upload of pension remittances.
- Deliberate collaboration with Invalid Resolution Unit to convert TCF values to the RSA values.
- Actively pursue cost savings: convert physical statements to e-statements, interactive forum bills.
- Identify and initiate leads for SIPML sales team.
- Identify windows of opportunity for additional business for the group - cross-selling.
- Transfer window monitoring.
- Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records:
- Consistent follow up for outstanding/updated documents from AES fund sponsors.
- Ensure regular reminders are sent to the defaulting employers with corresponding records.
Others:
- Provide appropriate and timely management reports.
- Effectively communicate and follow through, with client requests to back office /support units
- Maintain an update comprehensive database for employers.
- Reduce SIPML reputation risk by professional comportment & handling of responsibilities.
- Drive/assist back office/support units to deliver on transactions within the stipulated timelines.
Required Skills and Qualifications
Educational Qualifications
- Minimum of a first Degree.
- A relevant Master's Degree or professional qualifications will be an added advantage
Work Experience
- Minimum of 2 years experience (in relevant roles) from FMCG, Consulting, Private Banking, Pension Fund Administrators, and Corporate banking.
- Relevant roles include Sales officers, Customer service officer, strategy and planning officer or account officer.
Required Competencies
Technical competencies:
- Excellent use of computer operating systems e.g. PowerPoint, Word, the Internet & MS Excel for analytical and modelling purposes
- Mine opportunities and follow up on leads.
- Good knowledge of PRA 2004.
Personal Skills
- Must be analytical and habitually inquisitive.
- Must have a willing attitude to learning.
- Excellent verbal communication skills.
- Good time management skills.
- Excellent writing skills.
- Good presentation and negotiation skill.
- Able to convey factual information clearly.
- Networking Skills, must be socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information to others.
- Needs to be methodical and pay attention to details.
- Must be customer-centric and service-orientated.
- Results-oriented, driven, adheres to turn-around times/deadlines.
Application Closing Date
22nd January, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online