OTP Internet Technology (9credit) is a Fintech company that provides quick loans to customers vis an online process. The company's major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.
We are recruiting to fill the position below:
Job Title: Customer Service Team Lead
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- We seeks to hire Customer Service Team Lead to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the unit running,manage the team in an efficient manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
Requirements and Skills
- B.Sc Degree in Business Administration or related field
- 3 years experience
- Proven working experience as a Customer Service Lead
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation.
Salary
N100,000 - N120,000 gross monthly.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/468733/customer-service-team-lead-at-otp-internet-technol.html