Call Centre Quality Analyst at Eat 'N' Go Limited

Eat 'N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Title: Call Centre Quality Analyst

Location: Victoria Island, Lagos
Job Type: Full-time

Job Description

• The key role of a Call Centre Quality Analyst is to ensure that our agents provide quality service in line with the Organization's objectives by monitoring agent - customer interactions daily, and providing reports and general feedback as required.

Qualifications
Applicant must possess the following:         

• Bachelor's Degree in any subject.
• 3-4 years of experience in similar field (Business Processing Outsourcing (BPO) or Telecom).
• Excellent Customer Service Skill.
• Superb listening and analytical ability.
• Excel, PowerPoint, and presentation skill is a MUST.
• Ability to work independently as well as in a team.
• Effective organizational and time management skill with the ability to meet deadline.
• Excellent Leadership, communication and problem solving skills.
• Be ready to work on shift.
• Quality Assurance Certification is an advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified candidates will be contacted.