JPM Consulting Limited provides business solutions in areas of: Tax Management, Financial Advisory Services, Consulting, Enterprises Risk Management Services, Human Capital, Development and Training.
We are based in Nigeria, Ghana and United Arab Emirate - Dubai.
We are recruiting to fill the position of:
Job Title: Customer Care Officer
Location: Lagos
Job Descriptions
- Refer customers request beyond his/her limit to appropriate authority
- Process customer care services and product request
- Make and receive calls on behalf of the organization
- In charge of the companies social media (Facebook, twitter account etc.)
- Attend to customers inquiries/queries on company's product promptly and efficiently
- Attracts potential customers by answering product and service questions
- Acts as the first point of contact on behalf of the organization
- Resolves product or service problems by clarifying the customer's complaint
- Perform Any other job assigned by management
Skills Required
- Good customer service skills
- Good relations skills
- Good interpersonal skills
- Good problem solving skills
- Good documentation and record keeping
- Good reading and listening skills
- Good dress sense
Educational Qualification
- HND Graduate only (Minimum Lower Credit)
- Experience in customer care officer the consulting firm will be an added advantage
Application Closing Date
28th February, 2015.
How To Apply
Interested and qualified candidates should submit their applications to:
[email protected]
Note: the subject of the email should be "Customer Care Officers"