Michael Stevens Consulting - We are a well known consulting practice with first class strategic alliances.
Michael Stevens Consulting is recruiting to fill the position of:
Job Title: Client Service Manager – Hospitality
Job Reference number: (CSM001)
Location: Lagos
Job Description
- providing help and advice to customers using your organisation's products or services;
- communicating courteously with customers by telephone, email, letter and face to face;
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers;
- keeping accurate records of discussions or correspondence with customers;
- analysing statistics or other data to determine the level of customer service your organisation is providing;
- producing written information for customers, often involving use of computer packages/software;
- writing reports analysing the customer service that your organisation provides;
- developing feedback or complaints procedures for customers to use;
- developing customer service procedures, policies and standards for your organisation or department;
- meeting with other managers to discuss possible improvements to customer service;
- being involved in staff recruitment and appraisals;
- training staff to deliver a high standard of customer service;
- leading or supervising a team of customer service staff;
- learning about your organisation's products or services and keeping up to date with changes;
- keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Requirements
- At least 3-5 years relevant hospitality experience
- B.sc or HND in any field
Application Closing Date
15th January, 2015.
Method of Application
Please send qualified CVs to:
jobs@michaelstevens-consulting.com indicating the reference number.
Note: Application without the reference number will not be processed.