Customer Service Representative at PalmPay

Posted on Thu 29th Sep, 2022 - www.hotnigerianjobs.com --- (0 comments)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos (On-site) 
Job type: Contract - Entry level

About the Job

  • We are looking for a customer service representative to join our team in our Ikeja office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
  • The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi task on assigned tasks

Requirements

  • Bachelor’s Degree or equivalent
  • 2+ years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Understanding of financial services and smartphone apps
  • Typing speed of 45wpm or above

Typing Test Instruction:

  • Go to
  • Select English, 1 minute, Aesop's Fables
  • Click the green "Start Test" button and complete the test
  • Take a screenshot of your results
  • Click on "Apply for this job" and attach the screenshot to your application when prompted.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

https://www.hotnigerianjobs.com/hotjobs/470994/customer-service-representative-at-palmpay.html