Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products, from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances, at affordable prices.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description / Responsibilities
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures and guidelines.
Requirements
- Candidates should possess an HND qualification with 1 - 4 years work experience.
Remuneration
N50,000 - N80,000 Monthly.
Application Closing Date
15th October, 2022.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/471010/customer-service-agent-at-yaphi-tech-nigeria-limit.html