Customer Experience Officer at Swift Consulting

Swift Consulting is a consulting firm that consults in education, human resource, and office management as well as conducts training.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Ogba, Lagos
Employment Type: Full-time

Responsibilities

• Tracking ustomer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

Requirements

• A B.Sc / HND / OND in Marketing, Communications, Advertising, Business Management or in a related field is preferred.
• 1-2 years’ experience as a customer experience officer, or a similar customer support role.
• Expert level; written and verbal communication skills.
• Attention to Detail.
• Quick to learn
• Proficient in Microsoft office suite Office Excel and PowerPoint) and Google workspace
• Knowledgeable in social media management
• Solid knowledge of online customer engagement platforms and channels.​
• Great organizational and time management abilities
• Extensive experience in gathering and interpreting customer experience information.

Remuneration
N50,000 - N100,000 Monthly.

Application Closing Date
27th October, 2022.