Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Ericsson is recruiting to fill the position of:
Job Title: MTN MS Chief Operating Officer
Location: Lagos
Req ID: 64250
Job Description
- The MS COO is accountable for the end to end managed services contract fulfillment and profitability for a specific customer.
- In the cases where the MS contract scope corresponds to a managed operations, the MS COO is also accountable for the delivery of all service contracts towards the same customer.
- To secure the operational and financial performance of the country MS contract, part of the global customer MS deal.
- To secure the alignment of the internal MS delivery organization to match the customer's business requirements (as reflected on the SLA).
The MSCOO will be responsible for
- To interact with the Head of Assurance responsible for running the RNOC to ensure our contractual commitments can be met
- The Operations Manager is accountable for the end to end managed services and contract fulfillment and profitability for a specific customer in a specific country.
The Operations Manager is also responsible for:
- To manage the contracts execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and 3PP.
- To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance.
- To secure that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) are followed and that the customer is always involved and updated according to contractual requirements.
- To secure that all internal agreements (WLA) between the MSIP and other delivery organizations are signed and reflect the contractual requirements.
- (During Transition and Transformation) To act as the head of the customer in-sourced organization, securing at least the maintenance of operational performance and the fulfillment of specific contractual, strategic and business case requirements during these phases.
- Secure that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled.
- Secure correct handling of Incident Management, Problem Management & Change Management.
- Secure that the CS & SPMS contract are executed as per contractual agreement.
Education
- Academic Degree in Telecom or Business Management
Competencies
- Professional/Technical Competence
- Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
- Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
- Contract Execution
- Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
- Multi-Cultural Awareness
- International Mobility willingness to relocate globally
Skills and Experience
- Minimum 10-15 Years of Experience on Network Operations, planning or Engineering, with a Combination of:
- Technical & Operational Management
- Financial & Business Management
- Customer Relationship & Business Development
- Leadership & Change Management
- At least 3 years experience from Customer Services within the Telecom Industry
- Has work experience as a CTO from an operator.
Application Closing Date
Not Stated.
How To Apply
Interested and qualified candidates should:
Click here to apply online