Service Engineers / Technicians at Mactay Consulting (6 Openings)

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Service Engineer / Technician

Locations: Benue, Kaduna, Kano, Kwara , Niger and Sokoto
Employment Type: Full-time

Job Summary

• The Service Engineers play a key role in the follow through with clients from point of sale including ensuring the successful installation, commissioning and training of farmers and distributors.
• They are also responsible for all onsite preventive and breakdown maintenance and any larger off site maintenance as required.

Job Responsibilities

• Ensure successful installation & commissioning of the equipment.
• Ensure all operators are fully trained in operation, repair, maintenance & safety of the equipment.
• Develop a strong expertise on every technical detail – overall assembly, micro assemblies, fabricated items, components, strength of material, load limits, equipment operation, speeds, rpm, power consumption, operating temperatures, versatility of operations, etc.
• Travel to the site operations and learn practices of machine operators, operations, maintenance, storage, transport, etc. capture such insights right & wrong practices.
• Support the Service Manager in developing training programs for owners, operators, service providers, service partners & franchisees.
• Contribute to preparation of a guide for routine and preventive maintenance in consultation with the Engineering Manager
• Identify, record & report customer complaints, grievances, feedback & suggestions. Conduct the root cause analysis with the Service Manager.
• Resolve all customer complaints within the stipulated time.
• Ensure periodic follow up for reinforcement of operating & maintenance practices among all actors.
• Identify mechanics and workshops to be appointed as Service Partners.
• Support Sales Team with field trials, demonstrations & training at site locations.
• Work hands on for all operations.

Job Requirements

• Diploma in Mechanical Engineering / Agricultural Engineering
• Must have 5-7 years experience in servicing agricultural equipment.
• Specific experience in: Equipment assembly, gas welding, arc welding, engine & motor assembly, transformer, lubrication, machine tooling
• Experience working in rural areas with smallholder farmers
• Familiar with the northern Nigerian territories and willing to travel extensively in the region
• Language requirements – Fluent in English, and local languages spoken in the area of coverage (e.g. Hausa, Nupe, Yoruba, Tiv, Idoma)
• Positive, flexible with a strong customer service orientation

Application Closing Date
18th October, 2022.