FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Collections Specialist (SME)
Location: Lagos
Job type: Full time
Department: Operations
Description
- In this role, you’ll be required to ensure prompt collections of loan repayments, and monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
- You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.
As a Collections Specialist (SME) at FairMoney, you will be responsible for mainly, but not limited to:
- Engage defaulting customers through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
- Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
- Verify information on overdue arrears and follow up with calls
- Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
- Tracking of Payments by following up on pending promises.
Requirements
- University Degree from any related field.
- 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
- Microsoft Excel proficiency.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening call with the member of the Talent Acquisition team for 30 minutes.
- Technical interview with the hiring manager for 30 minutes.
https://www.hotnigerianjobs.com/hotjobs/474010/collections-specialist-sme-at-fairmoney-nigeria.html