Analyst - Analysis Insights and Research Internal, Digital Services at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Analysis Insights and Research Internal, Digital Services NG

Job Identification: 1642
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Division: Digital Services
Reports To: Manager, Analytics, Insights, & Research

Job Responsibilities

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ business performance
• Collaborate with cross-functional teams to identify digital product/service analysis, insights, and research requirements
• Ensure analysis, insights, and research presentations and reports adhere to all MTNN and regulatory policies relating to digital products and services
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from an analysis, insights, and research perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of business performance and management systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Use statistical software to collect, analyze, interpret, and summarize complex statistical data, information, and research to provide business intelligence that will support digital product/service performance and decision-making
• Use storytelling and visualization tools to prepare and communicate – effectively and efficiently – complex statistical data, information and research to support digital product/service performance and decision-making
• Conduct pricing and profitability assessments to support business cases/plans and digital product/service performance 
• Monitor digital product/service performance to confirm the validity of the associated business case/plan
• Using business data, identify new opportunities such as features, growth areas, markets, and trends
• Provide analysis, insights, and research presentations and reports that exceed identified/evolving customer expectations, needs, and priorities 
• Collaborate with product analysts, managers, and owners to identify their data analytics, insights, and research requirements 
• Work with various business functions to provide front-end and ongoing data, information, and research to support digital product/service performance and decision-making
• Coordinate and fulfil demands for pre- and post-Return-on-Investment analysis, data samples for analytics, and other ad-hoc requests
• Solicit feedback from customers to continuously improve analysis, insights, and research presentations and reports
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities
• Monitor and improve NPS related to data analysis, insights, and research
• Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team

Educational Qualification

• First Degree in Accountancy, Economics or any related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience including:
• Minimum three (3) years' experience in a small or medium-sized organization
• Experience in business case/plan development, business performance management and reporting, data analysis/mining, primary or secondary research, and forecasting 
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications and a broad understanding of Artificial Intelligence, Big Data, Customer Lifecycle Management, and Machine Learning will be an advantage
• Ability to analyze and identify critical business/customer/product metrics, analyze/mine data using Statistical Analytical System (SAS), communicate and visualize complex data/information, and think critically will also be an advantage
• Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word)

Application Closing Date
21st October, 2022; 23:59