Call Centre Agents at Eazzyy Mart Limited

Eazzymart is an ultramodern supermarket located in Lekki Phase One . We sale all groceries and everyday items,fashion make-up,fresh fruits and other household items. We make shopping eazzy and seamless.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of inbound and outbound calls promptly
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Attending to inquiries from various social media handles.
• Follow-up on customer complaints
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Understanding and promoting company programs
• Meet personal/team qualitative and quantitative targets.

Requirements

• Minimum Qualification: ND
• Experience Length: Minimum of one-year work experience in the same capacity
• Strong phone and verbal communication skills along with active listening
• Excellent telephone etiquette
• Familiarity with CRM systems and practices
• Have excellent customer relations and communication skills
• Upbeat & positive attitude with great energy
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Application Closing Date
31st October, 2022.