Call Center Agent at Pac Recruiters

Pac Recruitment is a top Business and HR Consulting agency in Nigeria recruitment and Assessment, outsourcing, sales solutions and Technology solutions. We focus on adding value to organisations through bespoke solutions that meets our clients’ needs. We have a proven track record of providing excellent services that impact our client'sbusinesses.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• University degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary
Very attractive.

Application Closing Date
Not Specified.