Customer Service Officer at Stijgen Consulting Limited

Stijgen Consulting Limited, a Business technology and real estate consultant, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Customer services representatives will provide product/service information, answer questions, and resolve any emerging problems that our customer's accounts might face with accuracy and efficiency.
• He/she must be patient, empathetic, and passionately communicative. love to talk and understand the value of good communication and skills.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads, identify and assess customers' needs to achieve satisfaction build sustainable relationships and trust with customers accounts through open and interactive communication.
• Handle customer's complaints, provide appropriate solutions and alternatives within the time limits, folow up to ensure the resolution
• Follow communication procedures, guildlines, and policies
• Take the extra mile to engage with customers.

Requirements and Skills

• Candidates should possess an HND / Degree with relevant work experience.
• Strong phone contact handling skills and active listening
• Ability to multi task, prioritize and manage time effectively
• Excellent communication and presentation skills.

Application Closing Date
Not Specified.