Client Service Manager at Jolie Homes Limited

Jolie Homes Limited - We are the best Real-Estate Trading marketing Agency in Nigeria, we sell, rent, and manage all kinds of Accomodations Needs.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Ketu, Lagos
Employment Type: Full-time

Responsibilities

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications

• Candidates should possess a Bachelor's Degree / HND / NCE / OND / SSCE / GCE / NECO qualification
• 5+ years prior experience in customer facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Ability to speak a second language is an asset.

Application Closing Date
23rd October, 2022.