BroadBased Communications is the Largest Metro Fiber Optic Network Operator in Nigeria that provides a 100% fibre-based Metro Fiber Local Loop.
We are recruiting to fill the position below:
Job Title: Team Lead, Contact Center
Location: Lagos
Employment Type: Full-time
Job Responsibilities
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
Requirements
- Bachelor's Degree in Human Resources, Psychology, Business, or any other related field.
- Attention to detail, Resilience, Adaptability, Achievement Orientation, Teamwork, Oral Communication, Interpersonal relationships, Professionalism, Creativity, Innovation, and Conflict Resolution.
- Must have an appropriate people management qualification
- 3 - 5 years of working experience, preferably in an organization within the same industry is an added advantage.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/475494/team-lead-contact-center-at-broadbased-communicati.html