Data-Driven Credit Collections Lead at QuickCheck - Seedstars Nigeria

QuickCheck is a Seedstars portfolio company, a fast-growing Fintech building the top credit-led neobank of Nigeria. 60 million Nigerian adults are excluded from banking services, 100 Million do not have access to credit. QuickCheck leverages artificial intelligence to build an app-based product that has been downloaded by 2 million people. It has processed over 4.5 million micro-credit applications. A Dream Team of 100+ people hustle everyday between Nigeria and Portugal to make our crazy vision a reality - and won’t rest until our app is in the hands of millions!

We are recruiting to fill the position below:

Job Title: Data-Driven Credit Collections Lead

Location: Ilupeju, Lagos
Job type: Full Time
Career level: Experienced

About the Job

• We are seeking to hire a Data-Driven Credit Collections Lead to join its team in Lagos. The Individual will be responsible for the delivery of the credit collections team by optimizing the current collections processes, research new methodology for collections and provide insights into Collections KPIs. 
• This is a key role that connects the dots end-to-end throughout the whole credit recovery journey. You will provide thought leadership and direction that drives collections experience, operational excellence and business results, in alignment with the QuickCheck mission of educating customers about keeping a healthy credit behavior.

Responsibilities

• Analyze current performance, research, continuously develop and implement collection processes that reduce the amount of delinquency/default
• Organize the outbound call center into squads, leveraging VoIP technologies and IVR
• Ensure debts are fully recovered in a proper approach with compliance to different consumer protection regulations and quality framework
• Provides insights to Credit Collection KPIs like conversion rate, connection rate impacting both new and returning users
• Work together with Head of Risk and Operations Team in mitigating fraudulent approval to risky cohorts as described by the risk team
• Work with relevant recovery agencies and provide recommendation based on KPIs performances and continuous report on CBA.

Your Profile

• 3 years in a leading role within an outbound call center, using VoIP and IVR technologies
• Experience in conceiving and implementing Credit Recovery processes will be highly valued
• Proactive, with an innate drive to exploring different options for reaching results, autonomously
• High attention to detail, and the password for the vision document above is iwalkthetalk
• You possess strong analytical and IT skills, proficiency in Excel. SQL basic knowledge is a must in this role
• Great communicator: ability to listen and collect feedback from different stakeholders, you make sure everyone is constantly aligned to the agreed objective
• You lead by example, humble but with high ambitions and desire to learn more
• Proven ability to influence cross-functional teams without formal authority.

Benefits and Perks

• Be part of an international team
• Modern and cool office, Silicon Valley style 8-)
• High degree of autonomy, flat hierarchy, open communication and get “shit” done attitude
• Pension, life, and health insurance schemes
• Flexible working hours

Application Closing Date
Not Specified.