Sales Support Officer at Sygnite Power & Energy Solutions Limited - Lagos & Abuja

Sygnite Power & Energy Solutions Limited is an Engineering, Procurement and Renewable Energy Services based in Nigeria. With a team of brilliant individuals with Innovative Technology, we provide the best services in Renewable Energy, Manufacturing and Civil Engineering, Electrical Installation, and Procurement.

Our work is trusted by Chemie-Tech Dmcc-Br-Fze, Nigerian Ports Authority (NPA), Nigerian Institute of International Affairs (NIIA), Reddington Hospital, Rubber Estates Nigeria Limited, Deux project and Tejuosho. We benefit from our strategic partnership with Volt stick. Sygnite is improving the narrative on how power, energy and supply chain solutions are implemented in Africa and also providing innovative, efficient and quality services.

We are recruiting to fill the position below:

Job Title: Sales Support Officer

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Outline Of Job

• Provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative job duties as it pertains to the business development department.

Responsibilities

• Generates and processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Attend to walk-in customers providing necessary sales information
• Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)
• Follows up with customers to make sure that they are satisfied with Sygnite products purchased.
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arranges appointments with clients and sales team
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary
• Communicate frequently with sales team to develop and implement new methods/procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory’’
• Attend meetings as required with the Sales manager, Technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
• Processing of orders & warranty enquiries in a timely manner
• Arranges travel and accommodations for any salesperson that is meeting clients outside of the office
• Does any necessary administrative work including filing reports or presenting the sales team with necessary documents
• Closely following up on all business leads within a 24-hour response timeline to clients.
• Submitting daily, weekly and monthly sales reports to Line Manager.
• All other tasks as assigned by Line Manager

Required Qualifications

• Minimum of Bachelor's Degree.
• Proven work experience (1 year) as a Sales support associate or similar field.

Skills And Experience Required:

• Basic understanding of sales principles and customer service practices.
• Computer literate with good knowledge of MS Outlook, Word & Excel
• Good customer care skills
• Good written and verbal English
• Accuracy and attention to detail
• Good organizational & administrative skills

Application Closing Date
30th October, 2022