KPMG is a global network of professional firms providing Audit, Tax and Advisory Services. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential.
Interesting Career Opportunities within the Department of Professional Practice (DPP) at KPMG Professional Services, Lagos.
Are you looking for a career in a challenging, dynamic environment? Are you looking for an opportunity to work with a passionate, forward-thinking team? Can you proffer plausible and well-researched options/solutions to challenging issues on IFRS and other accounting related business issues?
A career at the KPMG DPP could be for you!
We are recruiting to fill the position below:
Job Title: French-Speaking Ethics Line Operator
Auto Req ID: 103079BR
Location: Lagos
Function: Infrastructure - Operations & Administration
Service Line: Operations & Administration
Job Level: Senior Associate/ Team member
Contract Type: Permanent
Job Description
Duties:
- Handle customer inquiries/complaints both telephonically and by email
- Prepare and update applicable client records with relevant information on a timely basis
- Document client call enquiry/complaint in relevant call reporting templates and/or web tools
- Produce timely call sheet reports
Education and Experience
- Minimum of second class degree, lower division
- Proficient in the use of MS Office tools
- Must be able to communicate fluently in both French and English
- Communication in any Nigerian language would be an added advantage
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Good data entry and typing skills
Key Competencies:
- Verbal and written communication skills
- Good listening and interviewing skills
- Problem analysis and problem solving
- Customer service orientation
- Ability to professionally handle complaints, even when working with unpleasant clients
- Organizational skills
- Attention to detail
- Resilience.
Application Closing Date
Not Stated.
How to Apply
Interested and qualified candidates should:
Click here to apply online